1. How much does shipping cost?

Shipping is completely free for all purchases made at Matuta Home within the Iberian Peninsula for orders over 150 euros, excluding furniture and rugs. Other rates are calculated in the shopping cart.

2. How long will it take for my order to arrive?

Delivery times may vary depending on the location, but generally, orders are delivered within 3 to 7 business days for in-stock items. Other items are made to order, and the waiting time is indicated on the product page. Please refer to the shipping section in the dropdown menu below each product for estimated delivery times for that specific product. We try to ship items as soon as possible, but sometimes delays beyond our control occur. You will receive an email notification with the tracking number once your order has been shipped.

3. Can I make changes or returns?

You have up to 30 days from the receipt of your order to request an exchange or return. The item must be returned in its original packaging and must not have been used.

If the item has been damaged in transit, we need you to send us photos of the box, label, inner packaging, and the damaged item within 24 hours of receipt so that we can claim a refund for the item's cost from the shipping company.

4. How do I return an item?

To return an item, simply contact us via the chat on the website or through our contact form, indicating your order number and the items you wish to return. We will contact you as soon as possible to provide you with the next steps.

5. What should I do if I receive a defective or incorrect product?

If you receive a defective or incorrect item, please contact us immediately. We will arrange to send you a replacement or offer a full refund, whichever you prefer.

6. Do you have a physical store?

Yes. You can find us at Ribera de Curtidores, 29, Madrid, on Wednesdays, Saturdays, and Sundays from 11:00 AM to 2:00 PM. If you are interested in an item from the online store and want to see it in person, we recommend that you contact us beforehand to confirm that it is available in the physical store.