1. How much does shipping cost?
Shipping is completely free for all Matuta Home purchases within the Iberian Peninsula starting at €150. All other rates are calculated in the shopping cart.
2. How long does it take for my order to arrive?
Delivery times may vary by location, but orders are generally delivered within 3 to 7 business days for in-stock items. Other items are made to order, and the lead time is indicated on the product listing. Please check the shipping section in the drop-down menu below each product for estimated lead times for that specific product. We try to ship items as quickly as possible, but sometimes delays occur beyond our control. You will receive an email notification with the tracking number once your order has shipped.
3. Can I make changes or returns?
At Matuta Home, we offer an extra guarantee. Exchanges and returns are free for orders over €150 within the Iberian Peninsula. You also have up to 30 days from receipt of your order to request any exchange or return. The item must be returned in its original packaging and must not have been used.
4. How can I return an item?
To return an item, simply contact us through the chat on the website or through our contact form, including your order number and the items you wish to return. We will contact you as soon as possible with further instructions.
5. What should I do if I receive a defective or incorrect product?
If you receive a defective or incorrect item, please contact us immediately. We'll arrange to send you a replacement or offer you a full refund, whichever you prefer.